Contact Us
We're here to help. Contact the Horsewood™ support team for assistance with orders, shipping, refunds, product questions, or general inquiries.
Customer Support
Our dedicated support team is committed to providing fast and professional assistance. Whether you have questions about your order, need help with shipping, or want additional information about Horsewood™, we're happy to assist.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Sunday & Public Holidays: Closed
How Can We Help?
Our support team can assist with:
- Order status and tracking requests
- Shipping and delivery questions
- Refund and return inquiries
- Billing and payment concerns
- Product information and usage guidance
- Technical website support
- General customer service requests
Response Time
Most customer inquiries receive a response within 24–48 business hours. During holidays, promotional periods, or unusually high support volumes, response times may be slightly longer.
For faster service, please include your order number and the email address used during purchase whenever applicable.